KPDN Takes Action Against MAHB Over Confusing KLIA Long-Term Parking Promotion
Influencer’s Complaint Leads To Government Action
Malaysia’s Ministry of Domestic Trade and Cost of Living (KPDN) has taken action against Malaysia Airports Holdings Berhad (MAHB) over confusion surrounding promotional rates at the Long-Term Car Park (LTCP) at Kuala Lumpur International Airport (KLIA). The move followed a formal complaint lodged by social media influencer Chin Pul Ting, better known as “deadpudds”, who previously shared a viral video revealing that he was charged RM381 for 12 days of parking after relying on a promotion that had already expired but was still being advertised on social media. In a recent update, the influencer shared that KPDN had responded proactively to his complaint and expressed pride that consumer voices had led to official action.
KPDN Orders MAHB To Improve Advertising Clarity
According to KPDN’s official response shared by the complainant, the ministry’s investigation found that the advertised promotional rates only applied to online bookings and were not valid for drive-in customers. However, MAHB’s failure to clearly update and communicate this distinction in its advertising had caused confusion among consumers. As a result, KPDN directed MAHB to improve all promotional materials by clearly stating terms such as “Online Booking” or “Tempahan Secara Atas Talian” and to prominently display promotion expiry dates to prevent similar misunderstandings in the future. The ministry also stated that affected consumers may be eligible to request refunds for excess charges by submitting proof of payment and relevant booking records.
Influencer Calls For Greater Accountability
Despite the ministry’s action, MAHB reportedly denied allegations that it had quietly increased parking rates when approached by the media. The company’s decision to remove older promotional posts and address the matter privately with the complainant also drew criticism. Chin Pul Ting argued that as a major government-linked company, MAHB should demonstrate greater accountability by issuing a public apology to affected consumers instead of only updating information after receiving public backlash. While acknowledging that the matter had at least reached a resolution, he encouraged consumers to continue standing up for their rights, stressing that service providers have a responsibility to communicate clearly and fairly with the public.
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